Please use our online FAQ guide to answer your
questions. If you need additional help or questions
to your answers please email -
help@excaliburproducts.com
If you need to contact
us, click
here.
Ordering
1. Is my
credit card secure?
2. Can I
pay by check or money order?
3. Can I
order wholesale amounts of the forever flashlight and/or
become a distributor?
Policy and Guarantee
1. What is
the Guarantee?
2. What is
your exchange policy?
3. What is
your refund policy?
Shipping
1. How long
does it take to receive my order?
2. Where do
you currently ship to?
3. How can
I check on my order and receive my tracking information?
4. Can you
ship to a P.O. Box?
General Flashlight
1. How is
the brightness of the flashlight measured?
2. If I
shake the flashlight for more than thirty seconds can I get
more than five minutes of burn time?
3. Will
the light work well in adverse conditions?
4. How can
the light bulb never wear out?
5. Is the
large flashlight brighter than the small flashlight?
Ordering
1. Is my
credit card secure?
We accept all
major credit cards and you can safely enter your credit card
details via our secure server, which encrypts all submitted
information.
Our secure socket layer (SSL) software
is the industry standard and among the best software
available today for secure commerce transactions. It
encrypts all of your personal information including credit
card number, name and address so that it cannot be read as
the information travels over the Internet.
We believe that transmitting encrypted credit card
information through this method is significantly more secure
than sending them through a fax, phone call or regular mail
(none of which are encrypted and are far more easily
intercepted).
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2. Can I pay by
check or money order?
Yes you can.
Please send us a money order or your check and after the
funds clear, we will immediately process your order. Include
a copy of your invoice when sending payment by mail.
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3. Can I order
wholesale amounts of the forever flashlight and/or become a
distributor?
Please complete our
Distributor Application and be granted immediate access to
our Distributor Section for all the details and immediate
purchasing options.
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Policy and Guarantee
1. What is the Guarantee?
Warranty is rated at one year.
Guaranteed to the original consumer that its products are
free from any electrical or mechanical defects for a period
of one year from the date of purchase. If any such defect is
discovered within the warranty period, Excalibur
Electronics, will repair of replace the unit free of charge
upon receipt of the unit, shipped postage prepaid and
insured to the factory address shown below.
The warranty covers normal consumer use and does not cover
damage that occurs in shipment or failure that results in
alterations, accident, misuse, abuse, neglect, wear and
tear, inadequate maintenance, commercial use, or
unreasonable use of the unit. Removal of the top panel voids
all warranties. This warranty does not cover cost of repairs
made or attempted outside the factory.
Any applicable implied warranties, including warranties of
merchantability and fitness, are hereby limited to one year
form the date of purchase. Consequential or incidental
damages resulting from a breach of any applicable express or
implied warranties are hereby excluded. Some states do not
allow limitations on the duration of implied warranties and
do not allow exclusion of incidental or consequential
damages, so the above limitations and exclusions in these
instances may not apply.
The only authorized service
center in the United States is:
Excalibur Electronics,
Inc.
13755 SW 119th Ave.
Miami, FL. 33186
Ship
the unit carefully packed, preferably in the original
carton, and send it prepaid and adequately insured. Include
a letter, detailing the complaint and including your daytime
telephone number and all relevant contact information placed
inside the shipping carton.
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2. What is your
exchange policy?
If the light is
or becomes faulty within one year of purchase, Excalibur
Electronics will exchange the faulty item for a new one.
Please refer to the above question for more details.
If the product arrives damaged from shipping, ship the unit
carefully packed, preferably in the original carton, and
send it prepaid with Delivery Confirmation to the address
below:
Attn: Returns
ForeverFlashlights.com
21785 SW TV Highway, Suite R
Aloha, OR 97006
Include a letter, detailing the complaint and including
your daytime telephone number and all relevant contact
information placed inside the shipping carton. We will
immediately ship you a replacement at no extra charge.
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3. What is your
refund policy?
If your Forever
Flashlight fails within 30 days due to normal wear and tear
and you do not want an exchange, ForeverFlashlights.com will
credit back your credit card the full amount including the
original shipping charges once the light has been returned
to us with the proper documentation (a copy of your invoice,
letter stating complaint and relevant contact information).
Otherwise, all sales are final.
Proof, date of
purchase and invoice number will be needed to process any
and all requests. Please include this info with the return
shipment. Please return light/s to:
ForeverFlashlights.com
21785 SW TV Highway, Suite R
Aloha, OR 97006
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Shipping
1. How long
does it take to receive my order?
You will receive your order courtesy of USPS. Our orders
usually take 1 - 3 days for order processing. Once the order
is processed at our facility, delivery time will be
dependent on the delivery method of shipping you select
(Express, Priority or Standard Mail). All packages are
shipped with Signature Confirmation so please be aware.
If you have failed to claim your package and it
is returned to us, we will immediately reship your item
using the same shipping services initially requested. Your
credit card will be billed the appropriate amount. You will
receive another tracking email that will notify you the
product is again en route.
If the package goes unclaimed a second time, the
original product amount, minus the shipping charges, will be
refunded to your credit card and we will not ship again
until further notice from you.
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2. Where do you
currently ship to?
We only ship to customers within the
United States. We do not accept any International orders.
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3. How can I
check on my order and receive my tracking information?
Real time tracking is only available
for Express Packages although the Priority Mail packages do
have a tracking number but are not tracked in real time.
If you need your Express tracking number, please contact us
at shipping@foreverflashlights.com. Although Standard Mail
and Priority Mail do not have real time tracking, both
mailing methods come equipped with Signature Confirmation.
If you have failed to claim your package and it
is returned to us, we will immediately reship your item
using the same shipping services initially requested. Your
credit card will be billed the appropriate amount. You will
receive another tracking email that will notify you the
product is again en route.
If the package goes unclaimed a second time, the
original product amount, minus the shipping charges, will be
refunded to your credit card and we will not ship again
until further notice from you.
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4. Can you ship
to a P.O. Box?
Yes we can. USPS
ships to P.O. boxes.
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General Flashlight
1. How is the brightness of the flashlight measured?
The brightness is measured in LUX which is the measurement
of metric brightness . The brightness of the large Forever
Flashlight is 7400 LUX at zero feet. The brightness of the
small Forever Flashlight is 3680 LUX at zero feet.
Zero feet being one inch in front of the lens. To
convert to English terms, 1 LUX = 0.929 Foot Candles. One
foot candle is the amount of light one square foot a surface
receives when it's one foot away from a candle.
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2. If I shake the flashlight for more than thirty
seconds can I get more than five minutes of burn time?
Five minutes is the average duration
of light you will receive. It is possible you could get more
but at most only a couple of minutes. The longer you shake
it, the brighter the light will become. Once the light dims
you can shake it again for 15 to 30 seconds and full power
is restored. Just shake and produce light forever!
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3. Will the light
work well in adverse conditions?
This light is tough. It is completely waterproof,
floats, temperature has no effect until 140* F, which is the
melting point of plastic. Drop it and it will continue to
operate without a problem.
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4. How can the
light bulb never wear out?
The
Forever Flashlight uses a LED (Light Emitting Diodes). LEDs
are just tiny light bulbs that fit easily into an electrical
circuit. But unlike ordinary incandescent bulbs, they don't
have a filament that will burn out, and they don't get
especially hot. They are illuminated solely by the movement
of electrons in a semiconductor material, and they last just
as long as a standard transistor.
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5. Is the large
flashlight brighter than the small flashlight?
The differences in size between the two
flashlights, do not affect the brightness or range. Both
lights have a range of up to 1 mile. The larger light enjoys
a larger LED which emits a larger diameter of light and a
larger amount of coverage per square feet.
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