Forever Flashlights Frequently Asked Questions

Please use our online FAQ guide to answer your questions.

If you need to contact us, click here.

Ordering

  1. Is my credit card secure?
  2. Can I pay by check or money order?
  3. Can I order wholesale amounts of the forever flashlight and/or become a distributor?

Policy and Guarantee

  1. What is the Guarantee?
  2. What is your exchange policy?
  3. What is your refund policy?

Shipping

  1. How long does it take to receive my order?
  2. Where do you currently ship to?
  3. How can I check on my order and receive my tracking information?
  4. Can you ship to a P.O. Box?

General Flashlight

  1. How is the brightness of the flashlight measured?
  2. If I shake the flashlight for more than thirty seconds can I get more than five minutes of burn time?
  3. Will the light work well in adverse conditions?
  4. How can the light bulb never wear out?
  5. Is the large flashlight brighter than the small flashlight?



Ordering

1. Is my credit card secure?

We accept all major credit cards and you can safely enter your credit card details via our secure server, which encrypts all submitted information.

Our secure socket layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name and address so that it cannot be read as the information travels over the Internet.

We believe that transmitting encrypted credit card information through this method is significantly more secure than sending them through a fax, phone call or regular mail (none of which are encrypted and are far more easily intercepted).

2. Can I pay by check or money order?

Yes you can. Please send us a money order or your check and after the funds clear, we will immediately process your order. Include a copy of your invoice when sending payment by mail.

3. Can I order wholesale amounts of the forever flashlight and/or become a distributor?

Please complete our Distributor Application and be granted immediate access to our Distributor Section for all the details and immediate purchasing options.



Policy and Guarantee

1. What is the Guarantee?

Warranty is rated at one year. Guaranteed to the original consumer that its products are free from any electrical or mechanical defects for a period of one year from the date of purchase. If any such defect is discovered within the warranty period, Excalibur Electronics, will repair of replace the unit free of charge upon receipt of the unit, shipped postage prepaid and insured to the factory address shown below.

The warranty covers normal consumer use and does not cover damage that occurs in shipment or failure that results in alterations, accident, misuse, abuse, neglect, wear and tear, inadequate maintenance, commercial use, or unreasonable use of the unit. Removal of the top panel voids all warranties. This warranty does not cover cost of repairs made or attempted outside the factory.

Any applicable implied warranties, including warranties of merchantability and fitness, are hereby limited to one year form the date of purchase. Consequential or incidental damages resulting from a breach of any applicable express or implied warranties are hereby excluded. Some states do not allow limitations on the duration of implied warranties and do not allow exclusion of incidental or consequential damages, so the above limitations and exclusions in these instances may not apply.

Ship the unit carefully packed, preferably in the original carton, and send it prepaid and adequately insured. Include a letter, detailing the complaint and including your daytime telephone number and all relevant contact information placed inside the shipping carton.

2. What is your exchange policy?

If the light is or becomes faulty within one year of purchase, Excalibur Electronics will exchange the faulty item for a new one. Please refer to the above question for more details.

Include a letter, detailing the complaint and including your daytime telephone number and all relevant contact information placed inside the shipping carton. We will immediately ship you a replacement at no extra charge.

3. What is your refund policy?

If your Forever Flashlight fails within 30 days due to normal wear and tear and you do not want an exchange, ForeverFlashlights.com will credit back your credit card the full amount including the original shipping charges once the light has been returned to us with the proper documentation (a copy of your invoice, letter stating complaint and relevant contact information). Otherwise, all sales are final.



Shipping

1. How long does it take to receive my order?

You will receive your order courtesy of USPS. Our orders usually take 1 - 3 days for order processing. Once the order is processed at our facility, delivery time will be dependent on the delivery method of shipping you select (Express, Priority or Standard Mail). All packages are shipped with Signature Confirmation so please be aware.

If you have failed to claim your package and it is returned to us, we will immediately reship your item using the same shipping services initially requested. Your credit card will be billed the appropriate amount. You will receive another tracking email that will notify you the product is again en route.

If the package goes unclaimed a second time, the original product amount, minus the shipping charges, will be refunded to your credit card and we will not ship again until further notice from you.

2. Where do you currently ship to?

We only ship to customers within the United States. We do not accept any International orders.

3. How can I check on my order and receive my tracking information?

Real time tracking is only available for Express Packages although the Priority Mail packages do have a tracking number but are not tracked in real time.

Although Standard Mail and Priority Mail do not have real time tracking, both mailing methods come equipped with Signature Confirmation.

If you have failed to claim your package and it is returned to us, we will immediately reship your item using the same shipping services initially requested. Your credit card will be billed the appropriate amount. You will receive another tracking email that will notify you the product is again en route.

If the package goes unclaimed a second time, the original product amount, minus the shipping charges, will be refunded to your credit card and we will not ship again until further notice from you.

4. Can you ship to a P.O. Box?

Yes we can. USPS ships to P.O. boxes.



General Flashlight

1. How is the brightness of the flashlight measured?

The brightness is measured in LUX which is the measurement of metric brightness . The brightness of the large Forever Flashlight is 7400 LUX at zero feet. The brightness of the small Forever Flashlight is 3680 LUX at zero feet.

Zero feet being one inch in front of the lens. To convert to English terms, 1 LUX = 0.929 Foot Candles. One foot candle is the amount of light one square foot a surface receives when it's one foot away from a candle.

2. If I shake the flashlight for more than thirty seconds can I get more than five minutes of burn time?

Five minutes is the average duration of light you will receive. It is possible you could get more but at most only a couple of minutes. The longer you shake it, the brighter the light will become. Once the light dims you can shake it again for 15 to 30 seconds and full power is restored. Just shake and produce light forever!

3. Will the light work well in adverse conditions?

This light is tough. It is completely waterproof, floats, temperature has no effect until 140* F, which is the melting point of plastic. Drop it and it will continue to operate without a problem.

4. How can the light bulb never wear out?

The Forever Flashlight uses a LED (Light Emitting Diodes). LEDs are just tiny light bulbs that fit easily into an electrical circuit. But unlike ordinary incandescent bulbs, they don't have a filament that will burn out, and they don't get especially hot. They are illuminated solely by the movement of electrons in a semiconductor material, and they last just as long as a standard transistor.

5. Is the large flashlight brighter than the small flashlight?

The differences in size between the two flashlights, do not affect the brightness or range. Both lights have a range of up to 1 mile. The larger light enjoys a larger LED which emits a larger diameter of light and a larger amount of coverage per square feet.


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